Frequently Asked Questions (FAQ)

1. How long will delivery take?
We usually deliver orders within 4–7 business days across India. In rare cases, shipping may take longer due to courier delays.

2. Do you offer free shipping?
Yes, we provide free shipping on all prepaid and Cash on Delivery (COD) orders across India.

3. Do you accept Cash on Delivery (COD)?
Yes, COD is available on all products at no extra charge.

4. How can I cancel my order?
If you wish to cancel your order, please contact us within 12 hours of placing the order. If your order has already been shipped, it cannot be cancelled.

5. What is your return policy?
We accept returns within 7 days of delivery if the product is unused, in its original packaging, and in resellable condition. Please refer to our Refund & Return Policy for full details.

6. How do I get a refund?
Once we receive and inspect the returned product, refunds will be processed within 5–7 business days to your original payment method.

7. How can I contact customer service?
You can reach us at:
📧 Email: cozyfyhub@gmail.com
📞 Phone: +91 88662 82001
🕑 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

8. Do you ship internationally?
Currently, we only deliver within India.

9. Are the products original and genuine?
Yes, all products listed on Cozyfy Hub are 100% genuine and quality checked before shipping.

10. Will I receive order tracking details?
Yes, once your order is shipped, you will receive a tracking link via email/SMS to monitor your delivery status.